LTS Policies 

Make Up Lesson Policies

Please note the changes to our Make-up Lesson Policy as of November 1st, 2019

For lessons cancelled more than 10 days prior to the lesson, no cancellation fee will apply. Make up lessons must be used within 30 days for the cancelled lesson.

For lesson cancelled between 10 and 2 days prior to the lesson, a $10 cancellation fee will apply. A make-up lesson will be granted and must be used within 30 days for the cancelled lesson.

For lessons cancelled within 48 hours of the scheduled lesson, the online system will not allow you to cancel the lesson. You will be required to email ([email protected]) to cancel the lesson. For these cancellations, a $20 administration fee will apply. Make up lessons must be used within 30 days for the cancelled lesson.

Failure to cancel a lesson before the lesson begins is considered a "no show", and no make up will be granted 

If you are off due to medical reasons, you will have 30 days from the day you are cleared to ride ( Dr note will be required)

We DO NOT offer Make up lessons for Make up lessons. Once a Make up lesson is scheduled, it cannot be rescheduled. 

Practice Ride Policies 

We do not offer make up rides for practice rides. If extenuating circumstances are present, please email us to let us know and we MAY be able to accommodate a practice ride make up date however it may be on a different horse. 

To Book a Make up lesson

Using the instructions below, please use the following link to create an account on our booking website. Please note we are not accepting cancellations or bookings at this time. This service will begin on November 1st. Right now we are focused on getting everyone organized in the system so we can make the transition as seamless as possible. 

Book a Lesson

How to Set up an Account

For one time only, you will be required to place yourself in your regular lesson (or lessons). This will allow you to be able to cancel the lessons when needed. To start, select the service you/your child is registered in (Group lesson or private). Then select the coach in the Employee drop down. Next, please select the first lesson in November on the calendar and choose the time of the lesson at the bottom of the page. This will take you to the confirmation page where you will be required to type in the rider’s name, and parents contact information that is regularly used. Please make sure to select that this will be a recurring booking for 25 weeks (this box is located under the description of the lesson chosen). This will allow you/your rider to be placed in this lesson weekly until the summer (when our schedule is altered). Under the contact information, you are welcome to set up reminders via email or text message. Once all information is complete, please press save booking to finalize the bookings.

How to Cancel a Lesson

Please log into your account and select "Manage upcoming bookings" in the top blue bar. Under your current bookings, select edit and indicate a reason for cancellation. You will receive an email to confirm the cancellation. Please make sure to book a make up lesson as per our 30 day policy.