Important Policy Updates as of October 1, 2020:
In order to avoid increasing board and lesson rates due to administration fees, we are implementing an industry-standard policy in terms of lesson and practice ride cancellations and make-ups as of October 1st, 2020 :
Riders will be able to cancel 1 lesson and 1 practice ride (if applicable) per billing cycle (monthly) and have 30 days from the missed lesson/ride to book and take their make-up.
* We do not offer make up lessons for a make up lesson - these cannot be cancelled *
A cancellation fee will only be applied upon booking a make-up lesson ($10 cancellation fee) if a lesson is cancelled with under 48 hours notice. This does not apply to Practice Ride cancellations, where riders MUST provide 48 hours notice.
Lesson cancellations with under 6 hours’ notice are not accepted - these are considered "no shows" and will not be eligible for a make-up lesson. For scheduling reasons it's not feasible to cancel, notify the coaches and schedule another rider in this spot with under this much notice.
Cancellation of Service Policy
If you would like to end an existing service (lessons, part board, quarter board, lease, boarding etc.) we do require a 30-day notice prior to the next billing cycle.